Frequently Asked Questions
Orders
We will gladly refund all goods up to 30 days from delivery. All goods must be in their original packaging and in a resealable condition. Please ensure you include your order number and the reason for your return on the goods return form. If your goods have arrived damaged, please send us photographs immediately of the damaged items and we will send out replacements ASAP. We can only provide replacements for items with photo evidence. If you are missing items, please report this within 48 hours and we will send out your items.
Orders over £250* are available for free delivery to UK mainland. To read all of our delivery options please visit our shipping information page. *Product exclusions apply. Our standard shipping price is £5.99 + VAT up to 30 kg, and we offer a standard next working day delivery service throughout Mainland UK via DPD.
Collections are available from our warehouse. If you would like to place an order and collect at our premises, simply add your items to cart and checkout as normal with the collection option in the delivery section. Orders before 10am will be available for collection between 2pm-6pm Mon – Fri the same day. Orders after 10am will be available for collection the following day from 2pm-6pm Mon – Fri. This will be reviewed daily.
We offer price breaks for a range of our products such as clamshells and car diffusers, check the products on our website to see how you can save when you bulk order. Price breaks only apply to products of the same colour or style.
We currently do not take orders over the phone, but you can place orders on our website. You can always contact our team if you have any questions regarding an order.
Products
Our Fragrances oils are sold primarily for the use in candles, wax melts, reed diffusers, air fresheners and room sprays.
They are not formulated specifically for use in any cosmetics, soaps, bath bombs, or perfumery.
If you wish to use our fragrance oils in cosmetics and perfumes, you are required by law to have them tested for suitability before you sell them to the public.
Please see the IFRA certificate for the maximum % of oil used for each application.
The IFRA certificate is available to download under the data sheet tab on each fragrance product page.
All of our Fragrance Oils are Vegan and Cruelty Free and are also free from parabens! Which means you can craft completely ethical, cost effective and top quality candles and wax melts!
Yes, we do! We sell a range of starter kits that are designed to help beginners get started, or they make the perfect present for those who are crafty!
Shop our reed diffuser, candle and wax melt kits here.
Candle Making
Congratulations, you have come to the right place! For beginners we would suggest trying one of our candle making kits, after all the best way to learn, is to do! Our kits come with an easy to follow step by step guide and all the ingredients you need to get started. We have a step by step candle making guide here.
Find our candle making guide here. It is a must read for beginners interested in creating their own candles.
Find our wax melt making guide here. It is a must read for beginners interested in creating their own wax melts.
For wax melts and candles, we recommend adding around 6-10% fragrance oil. This means if your candle uses 100 grams of wax you should use around 6-10 grams of oil. All our fragrance oils are measured in grams to help with the weighing method.
Read more in our Fragrance Blog here.
For a natural soy wax container candle, we suggest our Kerasoy container wax or our Golden Wax 464.
For a paraffin container candle with a high scent throw, we suggest our paraffin container wax.
For wax melts we suggest using a pillar blend wax. Pillar blend waxes shrink once set so they pop out of moulds easily.
If you want to make ‘natural’ wax melts, we suggest the Kerasoy pillar blend or Ecosoy Melt.
For paraffin wax melts with optimum scent throw we suggest the paraffin pillar blend.
For soya wax we suggest our TCR range.
For paraffin waxes we suggest our LX range.
For an all rounder wick we suggest our ECO range.
To ensure your wick is the correct thickness for your containers, please check the size chart at the bottom of the wick product page. Or read our wick size guide on Candle College here.
To work out the amount of wax you need for your container, simply fill your container with water and pour into a measuring jug.
Measure the amount of water the container holds in ml’s.
Minus 20% off this amount, this leaves you with roughly the amount of wax your container holds in grams.
For example, if your container holds 100 ml of water, minus 20% which leaves 80. This container would therefore hold roughly 80 grams of wax.
If you’re having issues with frosting, fragrance throw, mushrooming wicks, small melt pools or anything else candle related, you can read our candle troubleshooting guide on candle college here. Here you’ll find solutions to a range of common candle issues.
Potential causes are not using a mould release, pouring the wax too hot, or the second pour being over the fill line.
You can try spraying your mould with silicone or lightly wiping with vegetable oil before pouring, avoid overfilling, pouring the wax at a lower temperature or placing the candle in the freezer for a few minutes which should help it pop straight out.
A vital part of any business whether you’re big or small is insurance. Without it, you simply aren’t covered if something was to go wrong. Even if you don’t see yourself as a big or established business, you’re still under the same legal obligations as any other business out there but that doesn’t mean that you’ll have to pay the same insurance costs. To find out more about insurance, you can read our blog here.
Home Fragrance
We advise using between 10% to 25% fragrance oil depending on the IFRA. For reed diffusers, we suggest that you use our Augeo Reed Diffuser Base.
Find our reed diffuser guide here. It is a must read for beginners interested in creating their own reed diffusers.
Find our plugin air freshener making guide here. It is a must read for beginners interested in creating their own plugin air fresheners.
Mix with 1.875 ml fragrance or essential oil and 5.625 ml Augeo diffuser, secure the lid and tilt slightly to saturate the cork for a strong smelling car perfume.
Find our car air freshener guide here. It is a must read for beginners interested in creating their own air fresheners.
If you’re making a perfume or room spray, you should use our Isopropyl Myristate Perfume/Room Spray Base.
If you’re making a reed diffuser or car air freshener, you should use our Augeo Reed Diffuser Base.
If you’re making a plugin air freshener, you should use our Plugin Diffuser Base.
Use a maximum of 15% fragrance or essential oil to 85% diluent, our Isopropyl Myristate Perfume/Room Spray Base, although this may vary due to personal taste and required strength. Find our How to Make a Room Spray blog here.
Unopened fragrances can last up to 2 years and opened fragrances can last up to 1 year before the raw materials can change which could affect the original fragrance smell and strength.
General
As we are an online retailer, we don’t have a physical shop that you can visit. All of our products are available to view online and purchase.
We currently do not offer samples of our products, however, we pride ourselves on offering the highest quality oils and guarantee we will never be beaten on quality. We are so confident, we will provide full refunds for any oil returned to us, if no more than 25 ml of oil has been used!
Find the product on our website that is out of stock, scroll down and fill in the notify me tab by using your email address and get a notification when your chosen product is back in stock online.
Yes, we do! Each and everyone one of our Supplies for Candles customers is automatically enrolled into our loyalty scheme if they have an account. For every pound you spend with us, we’ll reward you with 1 point. For every 100 points you earn, we’ll give you £1 off your next order! The great part is, you can use however many points you like, or none at all if you want to save them up! Add your points at the checkout and select how many you want to use.
Supplies for Candles is based in Swinton, South Yorkshire. Our address is Swinton Bridge, Supplies for Candles Unit E, White Lea Rd, Swinton, S64 8BH.
We’re home to a dedicated blog that explores everything from insurance to CLP’s. We like to make sure our customers have access to only the top industry knowledge. So whether you’re stuck for inspiration or need a little refresher on best practices, the Supplies for Candles Candle College Blog will ensure that you have all the skills and know how to deliver outstanding results every time. Visit our blog here.
We also host a Facebook Community Group, Supplies for Soap and Candles, a discussion based group regarding candle making, wax melts, soap making, bath bombs and more! Join our friendly and helpful group to ask questions or to find top tips, group favourites and any help you need.
CLP's and SDS
Blending fragrances together is a great way to refine your smell palette. When it comes to blending fragrances however, there are a few things that you will need to keep in mind. Due to regulations, you have to ensure that you have a new SDS (safety data sheet) for your new fragrance blend, this new SDS will then allow you to create a new CLP label for your product. Read our blog about blending fragrances here to find out more.
Under the General Product Safety Regulations 2005, it is required that all producers and distributors of any potentially dangerous product must be fully labelled with information and warnings relating to that product. Our candle safety label contains all the relevant information and warnings your customers need to know about safely using your candles.
As well as a candle safety label your candles or melts must also be CLP compliant.
The CLP Regulation (for “Classification, Labelling and Packaging”) is a European Union regulation from 2008, which aligns the European Union system of classification, labelling and packaging of chemical substances and mixtures to the Globally Harmonised System (GHS).
CLP’s are required by law when selling products with hazardous ingredients.
Read our CLP guide on Candle College here.
Our waxes, Isopropyl Myristate Perfume/Room Spray Base and Plugin Diffuser Base are all non-hazardous and therefore do not require a CLP label.
Our Augeo Reed Diffuser Base is hazardous and is required on your CLP label, if using alongside a fragrance, you will need to create a combined CLP label.
When creating a CLP label you must use the correct percentage. You can overestimate your fragrance load but you cannot underestimate it.
If you are creating a candle or wax melt we recommend to use around 6-10% fragrance oil, therefore, you will need to use our 10% CLP label as this covers everything under 10% you don’t need a 6% CLP as the 10% still covers you.
If you are creating a reed diffuser, room spray or plugin we recommend to use around 15-25% fragrance oil, therefore, you will need to use our 25% CLP label as this covers everything under 25%, for example, you cannot use a 10% CLP label if your load is 15%, you must overestimate.
As our Augeo Reed Diffuser Base is hazardous, we have provided an SDS for 80% which you must use if selling.
Your CLP should be visible, easy to read and in a horizontal position.
If you are unable to attach your CLP to your product due to its shape, you may attach it using a swing tag with the same rules applying.
Your CLP must be on your final product. If you are placing your product in a box etc your CLP must be on the product and not the box.